CUSTOMER SERVICE

Have any questions? Visit our Customer Service section to learn more about LOCALESHOES.COM. You can also contact us using one of the following methods above. In order to provide total customer service, we want to hear your comments, questions and opinions about your online or in-store experience.

TRACK YOUR ORDER

Track your order by calling 1-800-246-9405, toll-free. You will need your order # .

RETURN POLICY

Learn more about our easy & convenient return options by clicking here.

FAQs

If you need a quick answer, be sure to look through our Frequently Asked Questions by clicking here.



FAQ

This is the best place to find all the answers to your questions.

If you still require assistance, or you’d like to share your shopping experience with us, please contact us.

Order status

How can I track my order?
How can I change/cancel my order?

Returns & exchanges

How can I return/exchange my order?

Product information

How can I redeem my LOCALE gift card?

LOCALE stores

How can I find my nearest LOCALE store?

Corporate Information

Who do I contact regarding business opportunities?



ANSWERS

How can I track my order?

Once you have submitted your order, you will receive an order confirmation by email to confirm that your order has been received. This email will contain your order number, which along with the postal code of your shipping address, will be all you need to track your order. You can track your order by calling our Customer Contact Center at 1-800-246-9405.

How can I change/cancel my order?

Unfortunately, once an order has been shipped, it cannot be changed or cancelled. If you are not fully satisfied with your purchase, you will have the option of returning/exchanging by calling our Customer Contact Center at 1-800-246-9405. Click here to learn more about our return policy.

How can I return/exchange my order?

If you are not fully satisfied with your purchase, you will have the option of returning/exchanging by calling our Customer Contact Center at 1-800-246-9405. Click here to learn more about how to our simple returns process.

How can I redeem my LOCALE gift card?

All Locale gift cards are valid at our remaining Locale store as well as any ALDO Stores. For any further inquiries regarding balances or card information please contact customer service at 1-800-246-9405, toll free.

How can I find my nearest LOCALE store?

You can find your nearest store location by clicking here.

Who do I contact regarding business opportunities?

In order to better direct you to the appropriate party, we would suggest that you contact our corporate office by phone. Please note that there is only one headquarters for the ALDO Group, and that it is located in Montreal, Quebec, Canada.

Our toll free phone number is 1-800-326-2536; you may dial 0 at any time to speak to our receptionist. Our business hours are Monday to Friday, from 9am to 5pm (Eastern Standard Time).

To inquire about a position at our Head Office, please note that we are located in Montreal, Quebec, Canada, and you can send your resume to: careers@aldogroup.com